Online Customer Satisfaction Survey

In-Branch Visit

  • Were you greeted and waited on promptly when arriving?

    Optional OK Were you greeted and waited on promptly when arriving? is required
  • Optional OK Comments is required

  • Did we make you feel welcome?

    Optional OK Did we make you feel welcome? is required
  • Optional OK Comments is required

  • Was your transaction handled to your satisfaction?

    Optional OK Was your transaction handled to your satisfaction? is required
  • Optional OK Comments is required

Phone Transaction

  • Was our employee able to answer your questions or get you in touch with the correct department in a timely manner?

    Optional OK Was our employee able to answer your questions or get you in touch with the correct department in a timely manner? is required
  • Optional OK Comments is required

  • Would you recommend Alva State Bank to your friends and family?

    Optional OK Would you recommend Alva State Bank to your friends and family? is required
  • Optional OK Comments is required

  • Was our on-hold message informative?

    Optional OK Was our on-hold message informative? is required
  • Optional OK Comments is required

Services You Use or Would Like to Learn More About

  • Electronic Banking Services

    Optional OK Electronic Banking Services is required

  • Please contact me with more information about:

    Optional OK Please contact me with more information about: is required

  • Business Services

    Optional OK Business Services is required

  • Please contact me with more information about:

    Optional OK Please contact me with more information about: is required

General

  • OK How does our service compare to other financial institutions? is required

  • What accounts do you have with Alva State Bank? Check all that apply

    OK What accounts do you have with Alva State Bank? Check all that apply is required
  • OK Which branch do you visit most frequently? is required
  • OK What is your age range? is required

  • Would you like someone from Alva State Bank to contact you about this survey or any other services we offer?

    OK Would you like someone from Alva State Bank to contact you about this survey or any other services we offer? is required

Please provide your name, contact information and the services you would like more information about

  • OK Name is required
  • OK Phone is required
  • OK Email is required
  • OK Comments is required

Security Code

  • OK is required

Serving Our Customers Since 1901

We’ve been right down the road for over a century.

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